How to Request Captions

Contact the Accessible Media Coordinator

Robert Starr
Accessible Media Coordinator

Assistive Technology Initiative
MS: 6A11
Voice: 703-993-5644
Fax: 703-993-4743
rstarr@gmu.edu

Contact the IT Accessibility Coordinator

Kristine Neuber
IT Accessibility Coordinator

Assistive Technology Initiative
MS: 6A11
Voice: 703-993-9815
Fax: 703-993-4743
kneuber@gmu.edu

Have Assistive Technology Questions? Contact Us!

Jackie Servello
Assistive Technology Specialist

Assistive Technology Initiative
MS: 6A11
Voice: 703-993-4329
Fax: 703-993-4743
jservell@gmu.edu

Have questions? Contact the ATI:

Assistive Technology Initiative
MS: 6A11
Voice: 703-993-4329
Fax: 703-993-4743
ati@gmu.edu

  1. Complete the online Request Services Form for media content used in courses.
    1. For Bulk Requests (e.g., 2 or more videos), use the Accessible Media Bulk Request Form and email a copy to amp@gmu.edu.
    2. Most common media types (e.g., .flv, .avi, .mov, .wmv, .mp4, etc.) are accepted.
  2. Staff and Faculty will submit media and request forms at least 7 days prior (14 days for audio description) to the date media is needed in the course.  Requests submitted less than 7 days from the date that the media is needed may not be completed on time.
    1. For Kaltura users: If your videos are hosted on Kaltura, please tag each video being requested with “captions.”
  3. ATI staff will contact faculty to confirm all requests prior to the start of the job. The job(s) will not be started unless an online media or bulk request form has been submitted.