Procedures for Requesting Captions

Posted: February 24, 2021 at 11:24 am

  1. Complete the online Request Services Form for media content used in courses.
    1. For Bulk Requests (e.g., 2 or more videos), use the Accessible Media Bulk Request Form and email a copy to
    2. Most common media types (e.g., .flv, .avi, .mov, .wmv, .mp4, etc.) are accepted.
  2. Staff and Faculty will submit media and request forms at least 7 days prior (14 days for audio description) to the date media is needed in the course.  Requests submitted less than 7 days from the date that the media is needed may not be completed on time.
    1. For Kaltura users: If your videos are hosted on Kaltura, please tag each video being requested with “captions.”
  3. ATI staff will contact faculty to confirm all requests prior to the start of the job. The job(s) will not be started unless an online media or bulk request form has been submitted.

Write to Korey Singleton at