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Web Conferencing

Accessible synchronous online learning and collaboration tools can make learning easier and more accessible to individuals with disabilities. They reduce the need to travel to campus and allow students to use their personal computers equipped with assistive technology hardware are software they need.

Synchronous Accessibility Considerations

  • Always select an accessible tool.
  • Provide a telephone-based teleconferencing connection.
  • If you have a student who is deaf or hard of hearing in your class provide live captioning.
  • If the class session is recorded, send the recording to the ATI for captioning and transcription.
  • If you have a student with a visual impairment, ensure that all documents shared on during the session are available to the student in accessible format prior to the class session.

University Supported Solutions

The ATI urges faculty and staff to select tools that are supported by Mason. University supported resources have been reviewed for accessibility and provide features to increase the likelihood that they will work with assistive technology. See below:

Zoom* provides enterprise video conferencing with real-time messaging and content sharing. It is one of the most accessible video conferencing platforms for individuals with disabilities, especially those using screen reading applications.

Zoom Accessibility FAQs

Support for keyboard navigation?

Yes. See Hot Keys and Keyboard Shortcuts for Zoom*
Support for screen reader users?

Yes. Zoom supports most of the latest screen readers (i.e., Jaws, NVDA, VoiceOver, etc.). Review the keyboard shortcuts and hot keys provided above. Visit Zoom Accessibility Features* for more information.
Support for live captioning?

Zoom allows you to assign an individual in the session to handle the closed captions or use of a third-party service for live captioning. Live captioning services using a third-party may be scheduled through Disability Services Live Caption Request Form*.

Option #1: Enabling captions in Zoom

  1. Login to Zoom

  2. Navigate to Account Management

  3. Then select Account Settings

  4. Select Meeting tab

  5. Enable Closed Captions

Option #2: Setting up third-party support for live captioning

For more information, see Closed Captioning in Zoom*:
closed captioning in zoom


Blackboard Collaborate Ultra* is an interactive web conferencing and virtual classroom environment designed for teaching and learning and real-time collaboration. It is available in all myMason Organizations and Blackboard Courses. Instructors can use Collaborate to set up virtual conferencing for their classes while students can participate in chat and discussion sessions from anywhere. It also provides an accessible platform for students with disabilities

Blackboard Collaborate Ultra Accessibility FAQs

Support for keyboard navigation?

Yes. See Keyboard Navigation and Shortcuts for Blackboard Collaborate Ultra*.
Support for screen reader users?

Yes. For the best screen reader experience in Blackboard Collaborate Ultra*, use Jaws with Firefox on a Windows machine and Safari with VoiceOver on a Mac.

Additional resources for screen reader users below:

Blackboard Ultra Basic Navigation Tips for Students using JAWS or NVDA (PDF)
Blackboard Ultra Basic Navigation Tips for Students using JAWS or NVDA (Word)
Accessibility in Blackboard Collaborate with Ultra Experience*
Support for live captioning?

Yes. See Closed Captioning in Blackboard Collaborate Ultra:

closed captioning in collaborate ultra


Live Captioning Solutions

Whenever possible, synchronous courses and/or virtual events should include the use of live captions. Providing live captioning for your course/event does the following:

  • Provides access to deaf/hard of heading individuals and individuals with cognitive challenges.
  • Improves comprehension for non-native English speakers
  • Allow those in noisy environments to remain engaged in the event

Have questions? See below:

Live Captioning FAQs

Answer: Review the information provided in the University-Supported Web Conferencing Tools section.

Answer: Please submit a request using the Disability Services Live Caption Request Form*.

Answer: Students requiring this service should contact Disability Services*. The Deaf and Hard of Hearing Services Coordinator will meet with you and assess your service request.

Answer: When an individual requests this service as part of a disability accommodation request, organizations hosting Mason events and/or programs are required to provide this service. To do so, submit a request using the Disability Services Live Caption Request Form*.

Additional Resources

Below, we have listed additional web conferencing and collaboration tools that have accessibility features built-in:

PLEASE NOTE: Google Hangouts has not been reviewed for accessibility through the ASRB Process opens a new window and is not fully supported by Mason.