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Using Web Captioner to provide Live Captions

Contact the Accessible Media Coordinator

Robert Starr
Accessible Media Coordinator

Assistive Technology Initiative
MS: 6A11
Voice: 703-993-5644
Fax: 703-993-4743
rstarr@gmu.edu

Contact the IT Accessibility Coordinator

Kristine Neuber
IT Accessibility Coordinator

Assistive Technology Initiative
MS: 6A11
Voice: 703-993-9815
Fax: 703-993-4743
kneuber@gmu.edu

Have Assistive Technology Questions? Contact Us!

Jackie Servello
Assistive Technology Specialist

Assistive Technology Initiative
MS: 6A11
Voice: 703-993-4329
Fax: 703-993-4743
jservell@gmu.edu

Have questions? Contact the ATI:

Assistive Technology Initiative
MS: 6A11
Voice: 703-993-4329
Fax: 703-993-4743
ati@gmu.edu

Webcaptioner connection with Zoom (AI based live captions, must be opened in a Chrome browser).

  • In Webcaptioner:
    • Create a free account
    • Login to Webcaptioner
    • Select “Settings
    • Choose “Settings
    • Select “Channels
    • Choose “Zoom
  • In Zoom
    • Enable closed captioning in your Zoom account.
      • Sign in to the Zoom web portal
      • In the navigation panel, click Account Management then Account Settings.
      • Click the Meeting tab.
      • Verify that Closed Caption is enabled.
      • If the setting is disabled, click the toggle to enable it. If a verification dialog displays, click Turn On to verify the change.
      • (Optional) If you want to make this setting mandatory for all users in your account, click the lock icon, and then click Lock to confirm the setting.
    • Start Zoom Meeting
      • In a Zoom meeting click the Closed Caption button.
      • Choose the “Copy API token” option and paste the token here.
  • In Webcaptioner
    • Copy the API token in the “Zoom API Token” text box
    • Select “Add Channel
    • Press “Start Captioning
  • In Zoom
    • Select “Show Subtitles