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Q: Do you charge for your captioning services?

Contact the Accessible Media Coordinator

Robert Starr
Accessible Media Coordinator

Assistive Technology Initiative
MS: 6A11
Voice: 703-993-5644
Fax: 703-993-4743
rstarr@gmu.edu

Contact the IT Accessibility Coordinator

Kristine Neuber
IT Accessibility Coordinator

Assistive Technology Initiative
MS: 6A11
Voice: 703-993-9815
Fax: 703-993-4743
kneuber@gmu.edu

Have Assistive Technology Questions? Contact Us!

Jackie Servello
Assistive Technology Specialist

Assistive Technology Initiative
MS: 6A11
Voice: 703-993-4329
Fax: 703-993-4743
jservell@gmu.edu

Have questions? Contact the ATI:

Assistive Technology Initiative
MS: 6A11
Voice: 703-993-4329
Fax: 703-993-4743
ati@gmu.edu

A: No! Captioning services are available as a free service to the Mason community whether it’s for a classroom accommodation or compliance purposes.

Q: How do I request my videos to be captioned?

Contact the Accessible Media Coordinator

Robert Starr
Accessible Media Coordinator

Assistive Technology Initiative
MS: 6A11
Voice: 703-993-5644
Fax: 703-993-4743
rstarr@gmu.edu

Contact the IT Accessibility Coordinator

Kristine Neuber
IT Accessibility Coordinator

Assistive Technology Initiative
MS: 6A11
Voice: 703-993-9815
Fax: 703-993-4743
kneuber@gmu.edu

Have Assistive Technology Questions? Contact Us!

Jackie Servello
Assistive Technology Specialist

Assistive Technology Initiative
MS: 6A11
Voice: 703-993-4329
Fax: 703-993-4743
jservell@gmu.edu

Have questions? Contact the ATI:

Assistive Technology Initiative
MS: 6A11
Voice: 703-993-4329
Fax: 703-993-4743
ati@gmu.edu

A: Please complete a Request Services Form for each video file.

Q: How do I caption my own videos?

Contact the Accessible Media Coordinator

Robert Starr
Accessible Media Coordinator

Assistive Technology Initiative
MS: 6A11
Voice: 703-993-5644
Fax: 703-993-4743
rstarr@gmu.edu

Contact the IT Accessibility Coordinator

Kristine Neuber
IT Accessibility Coordinator

Assistive Technology Initiative
MS: 6A11
Voice: 703-993-9815
Fax: 703-993-4743
kneuber@gmu.edu

Have Assistive Technology Questions? Contact Us!

Jackie Servello
Assistive Technology Specialist

Assistive Technology Initiative
MS: 6A11
Voice: 703-993-4329
Fax: 703-993-4743
jservell@gmu.edu

Have questions? Contact the ATI:

Assistive Technology Initiative
MS: 6A11
Voice: 703-993-4329
Fax: 703-993-4743
ati@gmu.edu

A: The ATI offers several resources for captioning your own videos using You Tube, Kaltura or Vimeo. Please visit Do It Yourself: Accessible Media for these resources.

Q: Once I submit a captioning request, what is the turnaround time?

Contact the Accessible Media Coordinator

Robert Starr
Accessible Media Coordinator

Assistive Technology Initiative
MS: 6A11
Voice: 703-993-5644
Fax: 703-993-4743
rstarr@gmu.edu

Contact the IT Accessibility Coordinator

Kristine Neuber
IT Accessibility Coordinator

Assistive Technology Initiative
MS: 6A11
Voice: 703-993-9815
Fax: 703-993-4743
kneuber@gmu.edu

Have Assistive Technology Questions? Contact Us!

Jackie Servello
Assistive Technology Specialist

Assistive Technology Initiative
MS: 6A11
Voice: 703-993-4329
Fax: 703-993-4743
jservell@gmu.edu

Have questions? Contact the ATI:

Assistive Technology Initiative
MS: 6A11
Voice: 703-993-4329
Fax: 703-993-4743
ati@gmu.edu

A: Usually, the turn-around time for you to receive the videos in a captioned format is 7 business days. This time-frame may change based on the current demand. ATI will keep you updated on the status of your request should this time-frame extend past the 7 days.

Q: I have more than 1 video that needs to be captioned, should I use the Bulk Request Form?

Contact the Accessible Media Coordinator

Robert Starr
Accessible Media Coordinator

Assistive Technology Initiative
MS: 6A11
Voice: 703-993-5644
Fax: 703-993-4743
rstarr@gmu.edu

Contact the IT Accessibility Coordinator

Kristine Neuber
IT Accessibility Coordinator

Assistive Technology Initiative
MS: 6A11
Voice: 703-993-9815
Fax: 703-993-4743
kneuber@gmu.edu

Have Assistive Technology Questions? Contact Us!

Jackie Servello
Assistive Technology Specialist

Assistive Technology Initiative
MS: 6A11
Voice: 703-993-4329
Fax: 703-993-4743
jservell@gmu.edu

Have questions? Contact the ATI:

Assistive Technology Initiative
MS: 6A11
Voice: 703-993-4329
Fax: 703-993-4743
ati@gmu.edu

A: Yes, if you have more than 1 video, feel free to use the Accessible Media Bulk Request Form (Excel) and email it to amp@gmu.edu. Otherwise, please complete a Request Services Form for each video.