Request ATI Support Services

The following forms will assist you with requests for accessible text and alternate formats, accessible media (captioning, transcription, audio description), web/software accessibility evaluations, online course evaluations, DS/DEI/Learning Services assistive technology (AT) referrals, AT training, and with reporting physical or information and communications technology (ICT) barriers impacting individuals with disabilities.

PLEASE NOTE: To streamline assistive technology and digital accessibility reporting, DEI is now using the Guardian database to manage all service requests. Unless the link states “Public Use Only“, a login is required for all form request submissions.

Request AT & ICT Accessibility Support Services

To request supports and services, please use one of the following links :

Any Mason faculty or staff member (e.g., instructional designers, web content authors/developers, etc.) involved in the development, creation, and/or publishing of audio or video content that will be used for instructional purposes and/or hosted on front-facing websites may have that content captioned, transcribed, and/or audio-described free of charge.

  • Please submit either the Request Services Form below OR the Bulk Request Form 7 business days prior to the date needed.

To submit a request, use the link(s) below:

Request captions and/or transcripts for my media content opens a new window

Email the ATI opens a new window directly for questions or additional information. You may also reach the main office by phone, 703-993-4329.

Please Note: The primary target audience for these resources must be members of the Mason community. ATI staff can assist with resources not targeted toward the Mason community but the requesting unit will be billed for services.

The ATI’s Information and Communications Technology (ICT) Accessibility Standards web page include guidelines to ensure that all information and communications technology resources and services provided by Mason are accessible to people with disabilities. This includes, websites, online learning systems, software and hardware applications, telecommunications, desktop and portable computers.

To request support with ensuring your instructional resources (i.e., websites, apps, etc.) are accessible, please select the link below:

Request website/software application accessibility review opens a new window

Please Note: Requests are reviewed on a case-by-case basis. Priority is given to requests that relate to a disability accommodation.

ATI supports faculty and staff with creating and providing accessible documents for instructional materials and front-facing web resources. Partnering with Disability Services, the Stearns Center, University Libraries, and Creative Services, digital course documents may be sent to ATI staff for an accessibility review and remediation. Formats produced include: Word, PowerPoint, and PDF. For guidance on how to prepare your resources prior to submission, see Document Preparation by Faculty and Staff.

Requests may be submitted using one of the following methods below:

Blackboard Ally for Instructors opens a new window

Request document remediation support opens a new window

Please Note: Requests are reviewed on a case-by-case basis. Priority is given to requests that relate to a disability accommodation.

The ATI provides support for converting textbooks into accessible formats for students, staff, and faculty with print disabilities. To request support, please do the following:

Textbook Requests for Students

Request accessible textbooks (STUDENT USE ONLY)  opens a new window

Please Note: Requests are reviewed on a case-by-case basis. Priority is given to textbook requests that are both (1) required and (2) related to a disability accommodation. All faculty and staff requests should be submitted using the document remediation request form. 

Exam and Quiz Requests for Students (FOR DISABILITY SERVICES STAFF USE ONLY)

  • Please use the form below to request that alternative formats for quizzes and exams.

Request accessible exams and quizzes (For DS USE ONLY)  opens a new window

The ATI offers informal AT assessments for anyone who wishes to visit our office to see what AT is available on campus and to learn about our resources. A referral from Disability Services (DS) opens a new window is needed for any student requesting technology accommodations, such as alternative text, testing accommodations, or other AT to use in the classroom. Faculty and Staff would need a referral from the ADA Coordinator in the Office for Diversity, Equity, and Inclusion (DEI) opens a new window for workplace accommodations.

No referral is needed for those not seeking classroom or workplace accommodations. If you have questions, please email us at

  • Members of the Mason community (e.g., DS, DEI, Learning Services) requesting an informal AT Assessment, please use the following link:

Request an informal AT Assessment  opens a new window

To learn more about the assistive technology and/or digital accessibility trainings offered by the ATI, see Upcoming Workshops. If you are interested in training on a more specific topic or tool, not currently offered on our workshop web page, please submit a request using the form below:

Request Training on AT and/or Digital Accessibility (For MASON USE ONLY)  opens a new window

For requests from outside of the Mason community, please use the form below:

Request Training on AT and/or Digital Accessibility (For PUBLIC USE ONLY)  opens a new window

Report an Accessibility Barrier!

To report issues related to ICT accessibility (i.e., websites, instructional resources, digital publications, etc.) or physical access (i.e., entryways, paths of travel, classroom access, etc.), please submit a request using the form below: